How to Connect with Us:
Safety:
We are pleased to inform you VBSFCU will reopen the Salem Road branch lobby for all transactions starting Monday, June 29 for members as part of our "phase in" reopening approach.
The Bonney Road branch lobby will only be open for Member Service activities only. All Bonney Road teller transactions will still be served at the drive thru.
Per the Governor's mandate, no one with a fever or symptoms of COVID-19 or known exposure to a COVID-19 case in the prior 14 days, is permitted to enter.
We require all members and employees to wear face masks before entering any branch lobby and we will be limiting the number of members allowed entry at any one time. You may be asked to briefly lower your mask for identification.
Hands must be sanitized upon entry. Hand sanitizing liquid is available for use by all at the entry point of both branches.
You will note as you visit a branch sneeze guards at the Member Service Specialist desks, greeter station and teller lines. Thank you for your cooperation as we work hard to keep you and our staff safe.
Loan Applications: Are available online 24/7 or over the phone during business hours.
After Hour Deposits: Deposit drop areas are located near branch ATMs.
Online & Mobile Banking:
Mobile Check Deposit: Use the mobile app to make check deposits.
Home Banking: Transfers, balance inquiries, & more.
ATM Access: Over 30,000 surcharge fee ATM's are located around the country.
CRISIS: If you are facing hardships we offer special programs to help members.
Automated Account Service via InfoLine: 757-486-3525
Email: marketing@vbsfcu.org | Secure Email in Home Banking
We have encouraged all staff and members to be extremely mindful of personal prevention habits and to take any signs of illness seriously by seeking medical attention as needed. The health and well-being of our VBSFCU members, employees, and their families remain a top priority.
We will continue to follow the guidance of local, state, and national health authorities.
VBSFCU is also working with our custodial providers and staff to ensure branches receive thorough cleanings throughout the day and after business hours that follow CDC guidelines.
We recommend familiarizing yourself with the electronic services VBSFCU offers all members.
VBSFCU and the VDH offer the following reminders to stay healthy:
If you have specific medical questions, please contact your healthcare provider or call the VDH hotline at 877-275-8343 (877-ASK-VDH3).
Link to CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Link to VDH: http://www.vdh.virginia.gov/
You can decrease your exposure by using our remote delivery services:
If you have questions please contact us at 757-463-3650 option 2.
Below is the list of scheduled holiday closings for VBSFCU branches and Member Services.
Can I Access My Account When You Are Closed?
Yes! During these times, 24-hour service by online banking, mobile banking, Infoline Telephone Banking, and ATMs will be available.
Do You Close During Inclement Weather?
During inclement weather in Hampton Roads, your Credit Union does its best to open as soon as possible. In the event of severe weather, we consider the travel safety of our members and staff.
Is There a General Rule You Follow?
Yes, generally, when Virginia Beach City Public Schools close due to weather conditions, VBSFCU closes. During such times, please call us before venturing out to ensure we are open for business.
2020 Holiday Closings
January
February
May
July
September
October
November
December
January 2020
