What’s New With Your VISA Debit Card?
Visa Debit Card Instant Issue! We will create your card at either branch location while you wait!
Do You Want Text Alerts When You Use Your Card?
It’s so easy! Set up text or email alerts next time you are in home banking. Click here to learn how!
EMV Chip Cards
EMV cards contain an embedded computer chip and are already in use in much of the rest of the world. Now they’re becoming the standard in the U.S.
Enhanced Security For Your Debit And Credit Cards
1. Start the payment process by inserting your card, face up and chip end into the chip-enabled terminal.
2. Leave the card in the terminal during the entire transaction.
3. Follow the instructions on the screen and either sign your name or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.
Chip Cards Are Easy To Use
Information programmed into your chip card will be personalized for your account and every in-person transaction is unique, adding a strong additional safeguard against fraud
When used at a chip-enabled terminal at the point of sale or an ATM, a small computer chip embedded in the card adds a new layer of protection against unauthorized use and counterfeiting. Information programmed into the chip is personalized for your account and each transaction generates a unique code that can’t be used again.
If a merchant isn’t using a chip-enabled terminal yet … you will ‘swipe’ your card to make your purchase, just as you do today. Chip cards will continue to have the magnetic stripe on the back, allowing them to work in non-chip terminals.
Making purchases online or by phone doesn’t change … just provide your card information as you have done in the past.
At an ATM
Insert your card into the terminal and follow the instructions on the screen.
Depending on the type of ATM, you might be prompted to reinsert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card.
A PIN is needed for ATM transactions.
There are high numbers of fraud charges occurring on debit/credit cards around the area. To help protect yourself, it is important to understand how your information can get into the wrong hands.
Aside from merchant data breaches, ATM skimming is another way your information can be stolen.
Remember, this is not limited to only ATMs but any device that has a card swipe feature (typically unattended machines, such as gas stations).
To learn more about ATM skimming, click here.
Lost, stolen or victim of Fraud
It’s Saturday night, and you lose your debit card! What do you do? Log into your mobile app and “Disable” your card! If you find it, GREAT! Just log back into the mobile app and “Activate” it!
What if you can’t find it?
Log in to your mobile app, and change the status to “Lost” or “Stolen” and your card will immediately be closed. Come by during business hours to pick up a new card. There is a charge for the new card – so make sure you truly can’t find it before you select “Lost” or “Stolen”. How does it work?
- Log in to the mobile app
- Tap on “Remote Control Cards”
- Tap on the correct active & open card
Make sure if a joint account you select the correct card.
- Change your status to Active, Disabled, Lost or Stolen. Hit “Save”
Or pick up the phone and call one of the numbers below.
Online Shopping: If you are shopping online, there is a $1,000 daily limit on all purchases. If you wish to request a temporary limit increase for any of the above scenarios please contact us by calling 757-463-3650 x320. This limit will protect your funds in the event your card is compromised and your funds are illegally accessed.
Traveling is so exciting and we are thrilled you are exploring the world! Before traveling it is important to have a plan when it comes to spending money abroad. Due to high activities of fraud, your card can not be used in foreign countries.
It’s always a good idea to see if there are any country restrictions on any card you plan to use and make sure to have a backup or alternative form of payment.
Please contact Card Member Services at 1-800-558-3424 when traveling abroad.