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What’s New With Your VISA Debit Card?

This could be your dream NFL season! When you pay with your VBSFCU Visa card, or any other Visa, from 10/1/20-11/30/20 you’ll be entered for a chance to win $10,000 and a collection of prizes that will keep you cheering for many seasons to come. Tap to play with a Visa contactless card or device for a bonus entry.

The NFL Gift Box includes:
-     Microsoft Surface
-     Bose Noise Cancelling Headphones
-     Madden NFL 21 & game console
-     $500 coupon
-     and more

NO PURCHASE OR OBLIGATION NECESSARY TO ENTER OR WIN THE VISA 2020 NFL SWEEPSTAKES. Open only to legal 50 U.S. & D.C. residents who are 18 or older as of 10/1/20. Void in P.R. and where prohibited. Begins at 12:00 AM PT on 10/1/20, and ends at 11:59PM PT on 11/30/20 (“Promotion Period”). TO ENTER: 1) Automatic Entry: An eligible Visa cardholder will automatically receive one (1) Sweepstakes entry for each eligible Visa purchase made during the Promotion Period at a participating merchant location in the U.S. BONUS ENTRY: An eligible Visa cardholder will automatically receive one (1) bonus Sweepstakes entry for each eligible Visa purchase made using his/her contactless Visa card or using his/her Visa card with a payment-enabled device during the Promotion Period. 2) To Enter by Mail Without Purchase or Obligation: Hand-print your name, street address, city, state, ZIP code, and daytime and evening telephone numbers (including area code), and email address, on plain 3" x 5" paper, and mail it in a #10 envelope with sufficient postage affixed, to: Visa 2020 NFL Sweepstakes, P.O. Box 7769, Melville, NY 11775-7769. Mailed entries must be postmarked between 10/1/20 and 11/30/20, and received by 12/7/20. Enter as often as you wish; however, each mailed entry will count as two (2) entries into the random drawing and must be mailed in a separate postmarked-and-stamped envelope. Mechanical reproductions prohibited. PRIZE: One (1) Grand Prize: $10,000 (awarded in the form of a check) and a Visa NFL Gift Box. The Visa NFL Gift Box includes a Microsoft Surface, Bose Noise Cancelling Headphones, a Game Console, a Madden NFL 21 Game, a $500 Lowes gift card, a $500 coupon code, a one (1) year subscription to NFL Game Pass valued at $100 (awarded electronically via a code) and a year’s worth of game days snacks valued at $650, awarded in the form of a $650 Visa Gift Card. Grand Prize will also include $5,800 cash (awarded in the form of a check) that can be used toward the payment of income taxes associated with the prize. ARV: $19,310. ODDS: Estimated odds of winning are 1 in 11,344,720,444; however, the actual odds of winning depend upon the total number of eligible entries received. Sweepstakes subject to complete Official Rules, available at  SPONSOR: Visa U.S.A. Inc., P.O. Box   999, San Francisco, CA 94128-8999. The NFL Entities have not offered or sponsored this Sweepstakes in any way

Customize your VISA Debit Card PIN!

Please call 1-800-757-9848 to customize your PIN or stop by the Bonney or Salem Branch.

It’s Here!

Visa Debit Card Instant Issue!  We will create your card at either branch location while you wait. 

Do You Want Text Alerts When You Use Your Card?

It’s so easy! Set up text or email alerts next time you are in home banking. Click here to learn how!

EMV Chip Cards

EMV cards contain an embedded computer chip and are already in use in much of the rest of the world. Now they’re becoming the standard in the U.S.

Enhanced Security For Your Debit And Credit Cards

  1. Start the payment process by inserting your card, face up and chip end into the chip-enabled terminal.
  2. Leave the card in the terminal during the entire transaction.
  3. Follow the instructions on the screen and either sign your name or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.

Chip Cards Are Easy To Use

Information programmed into your chip card will be personalized for your account and every in-person transaction is unique, adding a strong additional safeguard against fraud

When used at a chip-enabled terminal at the point of sale or an ATM, a small computer chip embedded in the card adds a new layer of protection against unauthorized use and counterfeiting. Information programmed into the chip is personalized for your account and each transaction generates a unique code that can’t be used again.

If a merchant isn’t using a chip-enabled terminal yet … you will ‘swipe’ your card to make your purchase, just as you do today. Chip cards will continue to have the magnetic stripe on the back, allowing them to work in non-chip terminals.

Making purchases online or by phone doesn’t change … just provide your card information as you have done in the past.

At an ATM

A PIN is needed for ATM transactions.

Fraud Alert

There are high numbers of fraud charges occurring on debit/credit cards around the area.  To help protect yourself, it is important to understand how your information can get into the wrong hands. Aside from merchant data breaches, ATM skimming is another way your information can be stolen. Remember, this is not limited to only ATMs but any device that has a card swipe feature (typically unattended machines, such as gas stations). To learn more about ATM skimming, click here

What If You Lose Your Debit Card?

Lost, stolen or victim of Fraud

It’s Saturday night, and you lose your debit card! What do you do? Log into your mobile app and “Disable” your card! If you find it, GREAT! Just log back into the mobile app and “Activate” it! What if you can’t find it? Log in to your mobile app, and change the status to “Lost” or “Stolen” and your card will immediately be closed. Come by during business hours to pick up a new card.  There is a  charge for the new card – so make sure you truly can’t find it before you select “Lost” or “Stolen”. How does it work?

  1. Log in to the mobile app
  2. Tap on  “Remote Control Cards”
  3. Tap on the correct active & open card (Make sure if a joint account you select the correct card.)
  4. Change your status to Active, Disabled, Lost or Stolen.  Hit “Save”

Or pick up the phone and call one of the numbers below.

Continental US : 800-472-3272 International Call Collect: 973-682-2652

Lost or Stolen (after hours only) US 800-472-3272
Lost or Stolen International Call Collect 973-682-2652

Online Shopping

If you are shopping online, there is a $1,000 daily limit on all purchases. If you wish to request a temporary limit increase for any of the above scenarios please contact us by calling 757-463-3650 x320. This limit will protect your funds in the event your card is compromised and your funds are illegally accessed.

International Travel

Traveling is so exciting and we are thrilled you are exploring the world!  Before traveling it is important to have a plan when it comes to spending money abroad.  Due to high activities of fraud, your card may not work in foreign countries unless you contact us first.  It’s always a good idea to learn if there are any country restrictions on any card you plan to use and make sure to have a backup or alternative form of payment. 

Visa Credit Card

Please contact Card Member Services at 1-800-558-3424 when traveling abroad.