VBSFCU Coronavirus COVID-19 Update: Please click here for current information and how to connect with us.
The Bonney Road branch will close at 1:00 pm on Friday, July 17 to replace the air conditioning unit on the building. The Salem road office will be open. All electronic access will be available.
Customize your VISA Debit Card PIN! Please call 1-800-757-9848 to customize your PIN or stop by the Bonney or Salem Branch.
Visa Debit Card Instant Issue! We will create your card at either branch location while you wait.
It’s so easy! Set up text or email alerts next time you are in home banking. Click here to learn how!
EMV cards contain an embedded computer chip and are already in use in much of the rest of the world. Now they’re becoming the standard in the U.S.
Enhanced Security For Your Debit And Credit Cards
Chip Cards Are Easy To Use
Information programmed into your chip card will be personalized for your account and every in-person transaction is unique, adding a strong additional safeguard against fraud
When used at a chip-enabled terminal at the point of sale or an ATM, a small computer chip embedded in the card adds a new layer of protection against unauthorized use and counterfeiting. Information programmed into the chip is personalized for your account and each transaction generates a unique code that can’t be used again.
If a merchant isn’t using a chip-enabled terminal yet … you will ‘swipe’ your card to make your purchase, just as you do today. Chip cards will continue to have the magnetic stripe on the back, allowing them to work in non-chip terminals.
Making purchases online or by phone doesn’t change … just provide your card information as you have done in the past.
At an ATM
A PIN is needed for ATM transactions.
There are high numbers of fraud charges occurring on debit/credit cards around the area. To help protect yourself, it is important to understand how your information can get into the wrong hands. Aside from merchant data breaches, ATM skimming is another way your information can be stolen. Remember, this is not limited to only ATMs but any device that has a card swipe feature (typically unattended machines, such as gas stations). To learn more about ATM skimming, click here
Lost, stolen or victim of Fraud
It’s Saturday night, and you lose your debit card! What do you do? Log into your mobile app and “Disable” your card! If you find it, GREAT! Just log back into the mobile app and “Activate” it! What if you can’t find it? Log in to your mobile app, and change the status to “Lost” or “Stolen” and your card will immediately be closed. Come by during business hours to pick up a new card. There is a charge for the new card – so make sure you truly can’t find it before you select “Lost” or “Stolen”. How does it work?
Or pick up the phone and call one of the numbers below.
Continental US : 800-472-3272 International Call Collect: 973-682-2652
Lost or Stolen (after hours only) US 800-472-3272
Lost or Stolen International Call Collect 973-682-2652
If you are shopping online, there is a $1,000 daily limit on all purchases. If you wish to request a temporary limit increase for any of the above scenarios please contact us by calling 757-463-3650 x320. This limit will protect your funds in the event your card is compromised and your funds are illegally accessed.
Traveling is so exciting and we are thrilled you are exploring the world! Before traveling it is important to have a plan when it comes to spending money abroad. Due to high activities of fraud, your card may not work in foreign countries unless you contact us first. It’s always a good idea to learn if there are any country restrictions on any card you plan to use and make sure to have a backup or alternative form of payment.
Please contact Card Member Services at 1-800-558-3424 when traveling abroad.