Identity Theft

What is Identity Theft?

Identity theft occurs when someone acquires a piece of your personal information and uses it to commit a crime.  Offenses involving identity theft are on the rise.

These are the crimes most frequently reported to the Federal Trade Commission today.  Fraudsters commit these crimes in person, by telephone, on the internet or through the mail.

As technology continues to evolve, criminals are developing new ways to exploit or defraud organizations and consumers.  As a matter of fact, this includes attempting to access bank and brokerage accounts online and steal credit information or identities.

VBSFCU is diligent in its efforts to protect members’ information.  As part of our ongoing commitment to safeguarding your privacy, we continuously review and strengthen our security program, processes and procedures.

Our Smart Choice Checking program also offers, as a benefit, extra protection in the occurrence of ID theft.

Some examples of Identity theft include:

  • Requiring identification and authentication for information requests, account maintenance, and transactions conducted in person and over the phone
  • Posting strategic warnings online to alert our customers to recent incidents involving email and online fraud schemes
  • Actively managing a vigorous Identity Theft Prevention program to identify and respond to potential red flags of identity theft
  • Partnering with other institutions in the financial services industry to adopt best practices for fraud prevention


What is Phishing?

Phishing is an Internet-based scam where people develop an email campaign or an Internet website that impersonates a legitimate organization. Via the email or the website, they solicit personal and/or financial information from you.

This can include Social Security Numbers, account numbers, passwords or PIN`s and of course credit/debit card information.

The email/website usually implies that there has been a problem or that you are going to lose access to a service if you do not immediately provide the information they are seeking.

Similarly, they may offer is a positive reward if you reply immediately. If you reply to one of these Phishing attempts you could risk serious financial problems.

You should never respond to any inquiry asking for this type of information unless you can validate who is asking.

What if they say they are from VBSFCU?

Please be advised, Virginia Beach Schools Federal Credit Union will never contact you via email asking for such information. If you receive a suspicious email, please contact us immediately.

If you receive a phone call and are not sure it is from the credit union, also please ask the person their name and tell them you will call them back at our regular number.

In addition, do not click or ever look at the connecting links. Contact your CU immediately if you get one of these emails.


Stay Secure. Help us protect your financial information.

Ensuring your account security is a top priority for VBSFCU. Working together we can help keep you and your account information safer. You can also do your part by keeping in mind the following safeguards:

1. Check your monthly statements to ensure they match your recollection and your other records. If you have online access, check them frequently.

If at any time you notice any discrepancies between your statements and your other records, please notify us immediately.

2. Never give out account numbers or other personal financial information, unless you can validate the authenticity of the requestor.

3. Always shred personal and financial information before discarding it.

4. Every year, review your credit report. You’re entitled to a free credit report annually. Simply contact one of the three main credit-reporting bureaus:

Equifax®                       Experian®                    TransUnion®
800-525-6285             888-397-3742               800-680-7289

If you have any questions regarding the security of your financial information, please contact us at 757-463-3650.